Refund policy

                                                                   

                           Folk Art is Handmade!

Please remember that all of the FolkArt Gallery pieces are handmade by real live artisans. Imperfections are part of the charm! No two handmade pieces will be exactly alike. That’s just the way it is. Sometimes pieces are signed by the  folk artisan but often, they are not. Or they will have misspellings, scratches, bumps and designs in different colors of paint that don't match. That is the charm of folk art.

RETURNS

We want you to love your purchase! If you are not happy with your item for any reason, please let us know at folkartgal@earthlink.net or at415-925-9096 as soon as you receive it.   

Cancelling an order after purchase will result in restocking and/or packing charges. Return shipping costs are the responsibility of the customer.

All sale items are final sale. We can not do retroactive price adjustments on sale prices.

VINTAGE

Vintage is final sale because, you know… it’s vintage.

EXCHANGES/RETURNS

Please call us for a Return Authorization Number at 415-925-9096.

We think you will like all of our goods, but if you get it home and decide you don’t (within 7 days), we will issue a refund within 3 days of our receipt of the return of the merchandise. The merchandise must be returned with all of the original tags & packaging and in the same condition (unworn) in which you received it.

We reserve the right to deny credit if the returned merchandise is not in selling condition. Please do not send any merchandise back to us without a Return Authorization Number issued by calling us at 415-925-9096 or it could be refused at your expense. Please return your purchase to the FolkArt Gallery, PO Box 384, Lagunitas, CA, 94938. Return shipping costs are the responsibility of the customer.

DEFECTS

If items in your order are missing, broken or damaged in some way, please contact us and send a photo of the broken piece AND the box interior and exterior with a description of the problem to folkartgal@earthlink.net.  We will solve the problem or put you on the right path to resolve it with the carrier. We purchase insurance to cover potential damage of fragile items by the shipper. If something arrives broken, and it is insured, you are advised to contact the carrier for reimbursement of your broken item.

By purchasing from the FolkArt Gallery website you are entering into a shipment contract. As a result, the risk of loss or damage for items purchased from this website transfer to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

ORDERS are packed and shipped on days the shop is open excluding holidays. All orders have a processing time of two to three days if the merchandise is in stock. If you need it to be shipped sooner, please let us know at folkartgal@earthlink.net and we will do our very best to send it out more quickly. The shipping options and cost will be added and displayed at checkout.

Sale items are FINAL SALE and are not returnable.

TAXES

California sales tax of 8.5% will be calculated on all California sales. Purchases made in states outside of California do not pay sales tax. 

PAYMENT

the FolkARt Gallery accepts payments in several ways for purchases from the website:
1. Credit Cards via Shopify Payments: MasterCard, Visa, American Express cards are accepted.
2. Paypal payments: You may either pay with a credit card or via Paypal when using Paypal. You do not need to have a Paypal account.
3. Apple Pay or Google Pay are accepted for online sales, if you have them on your mobile device. 
4. Credit card payments over the phone during open hours. You may call415-925-9096 to order something from the website Monday through Saturday, 11-4 PST.