Shipping policy
USA CONTINENTAL SHIPPING:
We are a very small business and we hand pack and ship all of your orders in our warehouse in Lagunitas, CA. Because people order different combinations of folk art (some big, some heavy, some oddly shaped, some light but bulky) it is hard for us to estimate the shipping cost in advance based on weight. And shipping is expensive and keeps going up! For that reason we have the following policies:
1. Our USA shipping and packaging fees for orders (other than jewelry) are based on the weight, volume and destination of your order. The farther away and heavier an item is from California, the larger the shipping cost!
+ Most orders of non-fragile items other than jewelry have a flat rate for shipping
+ Most orders between 1-3 pounds in weight will be shipped for a flat rate fee by USPS Parcel Select. Flat rates are $7.99, $10.99, $15.99, $24.99. See below for exceptions to the above charges.
+ Many items that are fragile, bulky, heavy or strange shapes have additional shipping charges due to volume or the fragile nature of the piece and that is usually noted on the product page.
Packing and shipping of large fragile items is done by UPS. You will receive a tracking number when it is shipped.
+ If you prefer a faster delivery, please let us know and we can expedite your shipping. We will bill you for any additional cost before we ship and after we have determined the weight and dimensions of your package.
3. Some especially large or fragile, bulky, heavy or strange shaped items may have an additional cost for shipping regardless of the amount of the order. We reserve the right to determine which items will require additional shipping costs.
4. Extremely fragile items will be packed, shipped and insured by UPS to increase the likelihood that they will arrive safely. We take orders to the packer one to two times/week. For that reason, there may be a delay in shipping. If you need your order quickly, please let us know so we can speed up the service. If you should need to make an insurance claim because of broken pieces or a lost package, you will do it through the carrier.
5. Whenever we can, we reuse packing supplies that we recycle but we never sacrifice the safety of the item.
6. When an order is placed, it will be shipped to the address submitted by the purchaser. Please make sure you enter the correct address.
7. All USA orders, not shipped by UPS, are shipped via the U.S. Postal Service First Class, Parcel Select, or Priority Mail. Please let us know if you would like your shipment to be expedited or sent by some other carrier. Shipping costs will be adjusted if you choose to use a different carrier or to receive the order more quickly.
INTERNATIONAL SHIPPING
Sorry, we no longer ship to countries outside of the United States of America. We have discontinued our international shipping due to packages being lost or stolen in transit. We only ship within the United States of America.
COPYRIGHT
Photos, layout, graphics and text of this website are the sole property of the FolkArt Gallery and protected by copyright laws. They may not be used without permission.
SOLD OUT ITEMS
Many of our folk art treasures are one of a kind and cannot be restocked. Some of them can be restocked but it might take awhile to obtain them. If an item is out of stock, and you would like to see if we can obtain another one, please send an email to folkartgal@earthlink.net to inquire whether it can be obtained and how long it might take to get it.
ERRORS
We’re human! Sometimes errors occur but we will try our best to make it right in the quickest way we can and we do apologize for your inconvenience.